Creating a Case for PPD Email Support

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Below you will find step-by-step instructions on how to create a Salesforce case for PPD Email support via the Self Service Portal. Once the Desktop Support team at PPI receives your case, you will receive a call back at the phone number provided. Cases are attended to Monday – Friday from 8am – 5pm PST.

Please Note: Internet connectivity must be established prior to using the following instructions. If you are having Internet connectivity issues please contact your Internet Service Provider first.

1. Start by going to the Payment Processing Direct Home Page at http://www.ppdirect.net.
2. Click on the Agents tab
   
3. Enter your Username and Password for the Agent Portal.
   
   If you do not know your Username and Password please contact your PPD Sales Support Representative.
4. Click Submit
   
5. Click the Self Service Portal link on the left.
   
6. Enter your Self Service Portal Username (your email address) and your Self Service Portal Password.
   
   If you do not have this information, please click the "Forgot your password" link and follow the instructions given.
7. Click the Login button.
   
8. Select the Log a Case tab.
   
9. Select PPD Email Support as the Type.
   
10. Enter a brief Subject and Description of the issue. Please include your phone number and the best time to reach you.
11. Click Submit